Have you ever thought about how you listen, or about your particular listening style?
Do you listen attentively, or are you unconsciously listening competitively?
Let me explain.
Competitive or combative listening happens when you are:
OR, are you listening passively or attentively?
This is a genuine interested in hearing and understanding the other person’s point of view BUT we assume that we have heard and understand correctly and therefore stay passive and don’t check what we have heard. The “aftermath” of not having verified, clarified or checked understanding usually occurs sooner than later.
Active or Reflective listening is the single most useful and important skill to listening.
To listen effectively, we must be actively involved in the communication process. In active listening we are:
This is what distinguishes active listening and makes it so effective.
Active listening skills enhance and support workplace productivity and harmony in that:
So what to do? Become an effective listener by practicing active listening and turning it into a successful communication skill.
You can also acquire more communication tips and tricks by attending one of our seminars or getting personal communication coaching. Don’t forget, if you “don’t have the time” we can “meet” on Skype. Contact me now.
Wishing you an awesome November